To process a return, open the shopping cart menu and select Return mode. As with the sale, a customer can optionally be selected here and items can be added via scan, search bar or quick buttons. To cancel the process, click on Exit return mode. Tap Reference to add, for example, the invoice number of the original transaction. Click on Refund to proceed to the next step.
In the next window you can select the payment method for the refund and return the money. You then have the option to restock the goods and book them directly into a warehouse of your choice. If restocking is not possible because the goods are damaged, deactivate the option. To continue, press Save.
The next step is to print the cancellation receipt. As with sales, you also have the option of printing it in A4 format as a cancellation invoice or sending it to the customer by e-mail. You can complete the process by tapping Done.
After the refund has been made, the return is created accordingly in your Shopware backend as an order with a negative amount and the stock is increased again in case of restocking. In addition, a corresponding entry is created in the cash report with a negative amount.